Legal document

Privacy policy

This policy explains how The Watch Atelier handles watch repair enquiry information and the practical safeguards used for storage, administration and spam prevention.

Data collected through the repair enquiry form

Data	Purpose
Name, email and optional phone	To review the repair enquiry and provide information about relevant watch servicing or repair options.
Watch type, service interests and repair details	To understand the requested service path and identify suitable watch repair, maintenance or restoration options.
Hashed IP address and technical request details	To operate a basic anti-spam rate limit and diagnose submission issues.

Storage and security

Watch repair enquiry records are stored in restricted server-side storage. Access is limited to the administration process and the records are not intended to be publicly accessible.

Retention

Watch repair enquiry records are kept for up to 90 days unless they are needed for an active repair discussion or a longer period is required by law.

Privacy questions

Use the contact page to send a privacy-related enquiry.