Contact and repair enquiries
Tell us what is happening with your timepiece
Use the online enquiry form to ask about mechanical servicing, movement repairs, battery replacement or restoration. Include the watch type and symptoms you have noticed so the initial response can address the most relevant service options.
Online watch repair enquiries
The form asks about your watch, its current condition, the issue you have noticed, previous servicing and the type of repair or maintenance you would like to explore.
Request a watch repair- Service types
- Mechanical servicing, movement repairs, battery replacement and careful watch restoration
- Repair focus
- Timekeeping issues, winding systems, movement components, battery faults and preventive maintenance
- Service guidance
- We can help identify a suitable repair path based on the watch type, symptoms and known service history
- Before sending
- Have the watch brand, model if known, visible issue, previous service details and preferred service ready
Direct contact details
If you prefer to ask about a watch repair directly, use The Watch Atelier contact details below.
Information to include
01. Tell us the watch brand, model if known, movement type and any useful details about the timepiece.
02. Describe the issue you have noticed, such as inaccurate timekeeping, stopping, winding difficulty or battery failure.
03. Add any known service history, visible damage and the type of repair or maintenance you would like to explore.